We are committed to providing high quality consistent white label live chat support to marketing and media companies. Owing to our advanced optimization techniques, your consumers will be able to feel constant improvements in the customer experience that you provide. This is accomplished through careful research conducted to extract feedback from your consumers. We utilize this data to ensure that your consumers’ needs are always met with each stage of optimization. You can set long term goals for your business thanks to our reliable live chat services. We welcome detailed discussions with your team in order to understand your company culture, brand values and the promises you have made with your consumers.

If you think that your media and marketing business can benefit from cooperation using our live chat services than you may sign up for our partnership program. Our live chat support has proven to be advantageous to our partners in several ways. The unique features of our live chat services include 24/7 online support which is perfect for your international target audience. Whether your main focus is appointment management, feedback collection, providing information, handling payments or addressing complaints our live chat strategy is customized to fit your requirements. We can arrange reactive or proactive live chat approach based on what your current and future objectives are. This guarantees greater efficiency and productivity in your business.

The reason outsourcing is recommended for media and marketing businesses by our live chat experts is because it can help your staff in a number of ways. If you are increasing your reach for your consumers then you are probably thinking of upscaling your customer services. This can be quite expensive for smaller businesses. Our trained live chat operators can takeover when your in-house staff is overwhelmed by the sheer number of queries coming in on a daily basis. Another way we can assist you is handling any queries that are sent to your live chat feature afterhours. In this manner, the website visitors who are contacting you for assistance in the absence of your in-house staff can receive timely response.

In an effort to maximize your return on investment, our live chat strategy is customized to fit the particulars of your direct response marketing. We collaborate with your marketing team to learn more about your ongoing direct response campaigns. This allows us to get the timing right no matter what hour it is. We work around the clock to ensure that lead management for your direct response campaign is carried out flawlessly. You will be able to enjoy a higher overall lead capture capacity by using our live chat support for your direct response. Right after, the results will be analyzed to make it even better for the next time you launch a direct response campaign.

Depending on our analysis of your business’s requirements, we develop a strategy based on reactive and proactive live chat. This increases our ability to capture maximum leads at any given time of the day.

We can work with your legal marketing staff to organize a live chat strategy that includes their concerns. Using our centralized customer system, we can incorporate more relevant data to boost your promotional campaigns.

Sometimes, it is not enough to use reactive strategy for your business. That’s why we add proactive strategy for certain landing pages if demanded by that industry. This raises customer engagement and lead capture rates.

The greater the information available to our live chat agents, the better equipped they are to handle different kinds of queries from your customers. CRM integration makes this possible and improves the customer experience of your business.

You’ll never have trouble taking care of orders for media or marketing again with our live chat support which runs 24/7 assisting your staff with order management. We also prepare live chat scripts to increase the overall efficiency of this process.

While our live chat operators are busy helping your staff answer the queries from your customers, they are also constantly updating your database. This is a critical procedure because this reduces the chances of errors in customer support.