E-commerce has come a long way since the old days but the competition has gotten fiercer every year. Customers have plenty of options and exciting perks such as free shipping can have them turning to another e-store in a second. You can recommend your marketing clients to outsource email customer services for managing their orders. This has several benefits for your e-commerce marketing clients as well as their customers. Our email operators are actively taking orders 24/7 so that your clients don’t have to see their customers leave when their regular staff is overwhelmed by hundreds of orders. The queries their customers have about products can be answered by our email agents in 15 minutes instead of 24 hours most e-stores have them wait.

Abandoned shopping cart is a major problem for e-commerce businesses. Many customers are unable to find the information they are looking for on products or shipping so they leave empty handed. This reduces the sales of e-stores but it can be remedied by outsourcing email ticket management for queries and complaints. When a customer knows that an email operator will answer them within a short time, they decide to wait. We can provide online shoppers exact information they want to know. For instance, customers often ask about animal testing policies and animal by products used by a brand. Our email agents promptly respond to complaints and do follow ups to ensure customer satisfaction.

It is common for online shoppers to request product returns because they’ve accidentally bought the wrong one or they have discovered a fault in it. Many customers are frustrated by long waiting hours and poor reactions of customer support in this regard. Outsource email customer services to ensure that this aspect of e-commerce is not ignored. We quickly reply to requests for returns and apologize to them for the inconvenience if the product is indeed damaged or the wrong one was sent by the company. Our email agents also help customers register official complaints so that the higher-ups can guarantee that it won’t happen again. We arrange for that product to be sent back and ask them if they would like an exchange or prefer to have their money returned.

Sometimes customers make orders but later realize that they have made a mistake. In other cases, products go out of stock and the company needs to notify certain customers of unexpected cancellations. We can help the staff members manage these cancellations 24/7/365.

Not every customer is used to applying the filters on e-commerce websites and sometimes they are still unable to locate certain products they want. Our email agents can help them with product searches.

In case a customer wants to order a product which has been announced but is not available at that moment, we can still help with pre-orders and send them follow-ups when the product has arrived in-stock.

Customers often ask for recommendations when they are unsure about which product they should purchase. We provide links to suitable products and explain their features as well as doing price comparisons.

From confirming shipping details to applying available coupons, email customer services can assist in providing customers convenient check out experiences. Their orders’ tracking information is also sent to their inbox promptly.

Whenever a customer has trouble with their invoice, they email customer support for assistance. Our email agents can reply to them on the company’s behalf if they are too busy and solve the billing issues of the concerned customers.

Customers who are not satisfied with their purchases from the e-store can reach out to customer support whom we assist in such matters for filing complaints about damaged goods and exchanging their product.