Clients who have been benefitting from your marketing expertise would find more advantages in a complete package of email support which is customized for their brand. It’s usually difficult for companies to guarantee 100% customer satisfaction for various reasons. First of all, they feel understaffed and overworked during busy hours. There are times when email traffic increases unexpectedly. Our email operators are always prepared for such events. Secondly, their staff is unavailable afterhours and their business is closed during the holidays. Outsourcing email help desk agents means that their customers will not be ignored during such times. Since email customer services are integrated into internal staff and properly trained, they can easily replace the regular staff in times of need.

Promotion through email strategies has never lost popularity among businesses belonging to different categories. The unparalleled skills of our industry experts will boost your capability to develop and execute powerful email drip campaigns. Our email help desk agents are aware of the demands of customers in varying sectors and are prepared to offer assistance 24/7/365. We can conduct required research and create content for email marketing that hits the target every time. Whether that business wants to nurture their leads or needs strategies to retain their existing customers, our email agents have experience in managing all stages linked to such promotions. Our email operators have been trained in marketing automation which enables businesses to save time and energy while executing email marketing campaigns.

How a business manages complaints from its customers contributes significantly to customer rating and customer experience. Your clients can arrange email customer services dedicated to resolving complaints from their customer satisfactorily in a timely manner. Our email help desk agents are trained to handle complaints carefully so as to ensure that the customer will not be inclined to boycott that business. We reply to complaints within 15 minutes that puts the business ahead of competitors, who request 24 hours for a simple response. Our email operator forwards complaints to relevant departments, processes product exchanges and manages return of payments on behalf of that company.

Since the internal staff is able to focus more on their specific responsibilities if a business outsources email customer services, it improves productivity levels and boost customer experience.

Many customers have problems understanding the payment systems of an e-commerce store or their invoice information. Our email agents can assist those customers with solutions and checking out quickly.

Sometimes customers turn to customer support with only descriptions of products or services but they are not sure what they should purchase. We can offer recommendations and help them decide on the most suitable ones.

Email customer services are not limited to assisting customers but also help businesses in promotions. We can use marketing automation to manage email drip campaigns for services in different industries.

Our email help desk operators are deeply involved in marketing research and content creation for email marketing strategies for a diverse range of businesses belonging to a large variety of industries.

Every time a new customer appears, our email agents are quick to register them into your system as directed by your staff. We are also capable of updating customer database and accessing them for providing information.

We have industry experts handling email customer services that also include the development and distribution of survey forms through email to collect relevant data from leads and customers for marketing purposes.