Our live chat services for order management run 24/7/365. Our live chat agents work efficiently during rush hours and holiday sales too. We’ll be taking orders from your customers while you’re unavailable. Lead generation operates 24/7 so orders are always coming in. Your competitors won’t be there so we’ll receive orders from their prospective customers as well.

All the effort and resources you’ve spent on marketing your business generate leads which cannot be wasted. Our live chat services are active even during your off hours so we’re already ready capture these leads. You’ll receive greater return on investment by connecting order management with live chat.

Too many businesses lose online customers because their customer care lacks preparation and is inactive while their customers are busy shopping. Someone who’s visiting your website for the first time may need immediate help or a customer may have a hard time locating a particular product. Our live chat agents make sure that they don’t leave their carts and assist them till checkout.

The more help your customers receive, the more likely they are to shop from your website. We’ll be there 24/7 to assist them in product selection, filtered search and checking out. Our live chat operators ensure that your customers have a pleasant shopping experience and return for more.

The polite cooperative attitude of our live agents makes your customers more comfortable during online shopping. We are happy to tell them all about your promotions so that they can get discounts and the highest rated products. They will definitely leave you positive review and recommend your website to others.

Our live chat services for order management are an extension of your business so we represent you. All customer interactions are scripted by you depending on the kind of image you wish to project for your brand. You may discuss scripts for various scenarios and customize live chat according to your website traffic.

Your customers may not be familiar with your user interface for placing orders so our live chat operators are always just a click away for immediate assistance. We rush to help your customers in setting up accounts, finding desired products, adding them to their carts, selecting payment methods, typing in shipping address and confirming their orders. Their order invoice is sent to them once the payment has been settled along with a tracking code for their package.

Human error can strike any time causing difficulties for your customers which is why we are there to rectify such issues. Your customer may accidentally have bought the wrong product or bought too many. We directly ask them about their specific problems with their orders and forward their case to your sales representatives for resolution. If you have an automated system for returns including a form, we request them to fill it in and deliver it to your sales team.

The worst nightmare of customer service is handling complaints from customers but our live chat agents have plenty of experience and training in caring for agitated customers. There could be an accident at customs causing a product to be damaged or you may have delivered the wrong product. We patiently listen to their complaints and send their case to your relevant staff members.

We attempt to convert each lead that enters the live chat function on your website. Our live chat agents are knowledgeable about your products and services so they can reply to any question within seconds. Your prospective customer will get an instant greeting on entering a query and their request will be quickly processed.