Your online courses can help people rise in their career or increase their chances of securing admission in a reputed university. Our email customer services increase the number of applicants by helping them with registration. We have a team of trained specialists managing email support for QCF accredited training courses. If there are any documents required to complete the registration, we inform them before they submit their admission request. Your students will have no problem finding suitable courses, signing up for chosen courses, connecting with instructors, paying for online courses, searching for certain topics within a course, understanding difficult concepts and receiving technical assistance with the publishing platform.

Outsource email support operators to provide the best benefits to students who have selected your online courses. Such form of customer care is different from hiring an in-house team of experts. We are available 24/7 throughout the year so none of your students’ queries every goes ignored. They can ask us any question about your online course material and we respond within 15 minutes. We write descriptive emails if a student wants to understand a chapter better. They can rely on us to provide useful links as well. Efficient email ticket management ensures shorter response times. Our virtual email support agents don’t take up any room in your office and handle technical issues remotely as well. It costs less to outsource email customer services so you can invest more in the expansion of your educational website.

Your students will never be left alone to deal with online course selection because our email operators are processing their queries in real time the entire year. The choice of courses is the most common question among your students. Fortunately, our email agents are familiar with the course material on your website and can guide your students wisely. Some students want to get training in their specialization so they may be qualified enough to apply for their dream jobs. Our email operators assist them in choosing the courses that their industry demands and are currently trending in their chosen field. We point out courses that teach techniques they will be expected to know before they begin the job they are targeting.

Students who are new to your educational website will need guidance on where to sign up for the courses they like and whether they are eligible to apply for that course. We walk them through registration after assuring their eligibility for it.

Our email operators understand the topics taught in each course and their practical applications so your students can always get quick answers through email in case they hit a confusing point. We are available for their assistance 24/7 even during holidays so they can easily study anytime.

Once a student has decided on an online course they want to take, we guide them in signing up for it through a valid email address. They can select options for subscribing to promotional offers for related courses and click on the confirmation link send to their email address to get started.

If one of your students is having trouble accessing a certain section of their selected course or they have an issue with their account, they can simply talk to our email operators to get things sorted out. We can manage remote solutions for them so they don’t have to lift a finger to fix it.

While our email customer services can help your students with course content available on your website at any hour of the day, we put them in touch with course instructors if they request it specifically. We leave a notification for your instructor as well to expect that query.

Every instructor recommends books that contain content which goes along well with the courses they have developed. We help your students get access to such reference books to supplement their online studies. They can ask us for more details about each book through email.

Before your students get access to any of the course content, they need to confirm their payment. They may contact our email customer services in case there’s a problem with their payment being processed or they think their billing information is incorrect.