The greater the traffic on your real estate website, the harder it is for in-house customer support to manage all the incoming emails about buying and selling properties. A client may lose interest in a house up for sale if they are kept waiting for too long. For many clients, 24 hours is too long a time to receive a reply. By outsourcing our complete email management services, your clients can get detailed replies within 15 minutes. Extensive training and efficient queue management ensures a higher first contact resolution rate leading to greater customer satisfaction. Carefully planned email campaigns ensure that follow-ups are carried out on time for various types of clients. You will experience an elevation in customer retention thanks to our meticulous email support strategy.

The aim of our email management plans for contractors is to eliminate any delays which could interfere in the timelines of ongoing and future construction projects. The contractors associated with your real estate agencies need to communicate with you frequently and require quick precise answers to their questions. There are often important documents and material that is shared between you and the contractors. Our reliable email support creates the perfect channel to deal with the day to day affairs with contractors. They are usually too busy to talk without appointments so emails serve as a bridge for exchanging critical information. Email tickets are categorized and distributed to the agents most suited to answering that particular query.

In order to provide superior customer services to developers and investors, we have linked our email support with a centralized database that contains relevant information. Whenever a developer contacts your staff with their particular demands, attention must be given to arrange a customized experience according to their wishes. Our email support is capable of responding to them quickly with a list of properties that fit their description and have the potential to generate good profit if developed well. Our email operators can work with such developers and investors one-on-one to narrow down suitable properties to final choices. They are also included in email marketing strategies using the data that has been collected from them at that time.

Our email customer services take care of organizing, storing, modifying, renewing and cancelling tenancy contracts for landlords among your clients. Additionally, we can manage various queries from tenants without increasing complications. Tenants are free to send their complaints and questions to your email address. Not only can our email support agents sort them out by client and category but they can also follow resolution protocols as per your instructions. The biggest benefit of outsourcing email customer services for property management is that our email operators are available 24/7 to provide online support to tenants and landlords.

Once we gather the descriptions of the properties that buyers are interested in, our email agents arrange open house invitations for them. After they have viewed the property, we organize follow-up emails to send them more information about it if they desire.

At the time of visiting your real estate website, buyers have a general idea about where they wish to buy properties or what features their target properties should possess. We can send them emails on behalf of those who specialize in that neighborhood or property type.

Our email support team has carefully drafted templates for possible scenarios that are expected in the real estate industry such as a requested property being unavailable for reasons such as it is under contract at that time. The message is sent to the buyer in an appropriate manner.

As part of our email marketing campaigns, we encourage customer retention by offering listings to buyers, developers and investors that have the features mentioned in their requirements. This increases traffic to your website as old clients return to look at potential properties.

Another significant email template that our email operators frequently employ is the one notifying sellers that their listings on your website have expired. They are asked if they wish to remove that listing or keep it up for an additional charge as per your policies.

There are a couple of categories in our email campaigns targeting various groups of subscribers. Emails may be alerting them about low interest rates in their area, providing insight from industry insiders through your blog or requesting testimonials for your business.