Our live chat operators have been trained to ask the right questions in succession to identify the problems your clients face with web hosting, web development, online marketing, office solutions, etc. Our Level 1 technical support is designed to gather necessary information from your clients and quickly spot the root cause of their difficulties. This allows us to save time and resources while forwarding your client’s case to a specialist who possesses the training required for handling that case efficiently. Since our call services extend afterhours, your clients can receive technical support throughout the year. We make sure that your clients’ businesses don’t suffer from any system failures and enjoy excellent customer care from your end.

We know how to improve customer retention for web hosting and web development agencies by offering the best customer support run by industry specialists. Our Level 2 and Level 3 live chat operators are qualified to deal with any crisis your clients’ websites go through 24/7/365. They can simply type their query into your website’s live chat feature and we will respond to them within seconds. Our fast response time puts your clients at ease and the custom live chat scripts we use help speed up resolution. From repairing servers to tackling DDoS attacks, our technicians fix all major issues for your clients. They may trust us for remote installation of dedicated hosting software and maintaining server performance.

When your clients sign up for a web hosting plan, we inform them about the necessary installation procedure, regular monitoring and server maintenance. Since your clients are already aware of the processes required for smooth operation of their websites, they contact our live chat agents to keep their websites in top condition. Our technicians check the security status of their business websites and fix bugs which may be slowing them down or causing errors in certain functions. Your clients are advised to instantly report any security flaws they notice before hackers can steal their private information or restrict access to administrative panels.

Our live chat agents aim to provide maximum convenience to your clients. Our technicians manage all sorts of advanced software installations for dedicated web hosting plans, email solutions, office solutions and other related services.

We follow your security protocols while ensuring safe web development for your clients and fixing and safety threats to their website once it has been launched. Our emergency live chat support runs 24/7 to deal with serious breaches.

Our technicians regularly carry out checks on the servers that support your clients’ websites. We assist in server maintenance to reduce the risk of servers crashing in shared hosting and VPS hosting. In case the servers malfunction, our Level 3 technicians fix them.

Plenty of competitors and criminals try dirty tricks like DDoS attacks to make your client’s website inaccessible to their users. Our Level 3 technicians are capable of handling such cases and bring your client’s website online ASAP.

If one of your clients accidentally or intentionally uploaded copyrighted content on their website including videos, eBooks, documents and audio, you will receive a DMCA notice as the web hosting company. Level 3 technical support involves removing such problems.

Our 24/7 live chat services promise instant response to your clients’ queries and Level 1 to Level 3 technical assistance for all problems they encounter while running their personal and business websites. We ensure complete satisfaction with our efficiency and expertise.