Your clients’ websites run online for 24 hours so your technical support has to stay prepared to solve their issues day and night. Our trained web hosting live chat operators answer every paying client in a couple of seconds and guide them to the easiest solution.

There are plenty of web hosting companies but your clients trust you to help them out whenever their website crashes or an update is missing. Our superior live chat technical support is reliable and wins their trust so that you never lose a client to your competitors.

When you outsource technical support, it’s quite cheap as compared to an in-house group of experts for the job. Our live chat agents never take a break and remain active afterhours even during holidays. We handpick our live chat staff so that we may offer your clients first rate technical solutions.

You can benefit the most from our 24/7 live chat technical support for web hosting companies because we reply to any query from your paying clients within a few seconds. There is no putting valued clients on hold or being unavailable due to your business’s off hours. When one of your existing web hosting clients contacts technical support, they usually have an issue that urgently needs resolution. The reputation and revenue of their business is at stake so our live chat operators never ask your clients to wait.

The purpose of technical support for a web hosting business is to handle malfunctioning websites they are charged with hosting for clients. Our live chat technical support for web hosting is capable of controlling further damage to your paying clients’ websites. Sometimes the concern can be related to their web hosting account and not their actual website. We patiently guide them through the official protocol set by your web hosting company and direct them to the staff member who has their individual data recorded.

Our live chat operators manage dozens of daily complaints from your existing web hosting clients which contain problems that can only be solved by someone with technical expertise about hosting websites. We sort through complaints regarding technical glitches and organize them by complexity. These complaints are processed by individuals in technical support according to who has more training in that department. This may seem like a long route but the entire process hardly takes a minute thanks to our live chat integration with your technicians.

The most important thing in live chat technical support is saving the time of your paying clients. The preliminary information of each case is gathered by the first live chat agent they contact. This data is sent over to the most suitable technician for analysis. We have an organized setup of technical experts who have years of experience dealing with web hosting failures. Your clients’ websites are in good hands. We assure them that they can rest easy while their case is processed and the main culprit is identified.

There are several areas of knowledge within web hosting and we have technicians of every level so that their skill maybe put to the best use. Our live chat operators are trained to recognize the indicators of common problems related to website hosting. We are able to categorize every incoming case by its technical fault and forward it to a suitable technician instantly. Our web hosting specialists get to work pinpointing the main causes and communicating solutions to your concerned clients.

While our live chat operators are busy running 24/7 technical support for your current web hosting clients, we don’t forget to maximize your marketing investments. The web hosting services you offer may contain a specific component that your client hasn’t availed yet, which would help them avoid malfunctions in the future. Our live chat agents cleverly incorporate your running promotions and special services into the communication with your clients who seek technical support.