We present a managed live chat solution for web hosting industry to increase customer retention rates and build a superior brand image amongst competitors. Our live chat agents respond to queries, capture leads, qualify leads, gather data and provide technical assistance.

If you hire live chat agents for your web hosting business, you can stay in contact with your overseas clients afterhours and during holidays as well. This means that we can provide them solutions if their website breaks down unexpectedly paralyzing their business. They will prefer to remain with you rather than seek out your competitors.

Maximize your marketing and reduce operational costs of your web hosting business by outsourcing live chat. It’s cheaper than maintaining in-house customer service and doesn’t need real estate either since you get 24/7 virtual assistance. Our live chat team is easily integrated with your existing staff for smooth operation.

You decide how our live agents interact with your clients on a daily basis in various situations. We also build emergency protocols with your web hosting experts in case your clients face urgent crisis with their business websites.

Our 24/7 customer service for web hosting companies includes technical assistance for your clients no matter what time of the day it is. We have live chat operators who have experience in web hosting so that your clients always receive quick solutions to maintain their websites.

The effect of a live service operator handling your web hosting clients is powerful when it comes to capturing leads for your business. Our live chat agents are polite and cooperative which increases the trust your prospect is ready to place in your web hosting services.

Our live chat operators understand that not every lead that approaches your website will result in conversion. This is usually due a lack of compatibility which is why we organize your leads into categories according to how valuable they are to your web hosting business.

Our live chat services for the web hosting industry allow you to measure the effect your marketing strategies are having on lead capturing and customer satisfaction. This helps you gauge which tricks worked best on your target audience and which you should remove from your future plans.

A secondary goal of our live chat services is to collect important information about the preferences and perspectives of your prospects and existing clients. This data is arranged into brief reports which are then forwarded to your marketing department for creating better strategies.

We make sure that your clients always leave your website satisfied that their problems have been noted and forwarded to the staff member most capable to solving it. Our live chat agents swiftly fix the simpler problems and assure them that they will receive updates from your web hosting business.

Our live chat services for web hosting business promise the best first impression in front of your clients. We respond to every query within seconds and give them a warm welcome to your website. We provide them all the information they seek about your services and company policies.

Lead capture may be accomplished through your separate marketing campaigns but we take it a step further. Our live chat agents gather data about what interests your web hosting client and offer them information on your current promotions related to them.