Your clients have good reason to be concerned about the security threats to their website. While your technicians are busy taking care of servers, our email operators are available for answering the emails of your web hosting clients. We can provide them the information they want about web security measures your web hosting company takes to keep them safe. They can discuss backing up data of their business website as well network monitoring to catch unusual activity. We can explain the particulars of firewalls and how they actively protect their systems. Our email agents can give them recommendations for antivirus programs and instruct them on scanning for malware too.

When your clients need to decide what category of web hosting they want to pay for, our email operators can help them in the event that your experts are unavailable. We have been trained in the pros and cons of different types of hosting including VPS hosting, shared hosting, dedicated server hosting and Cloud hosting. Your clients can tell us about the purpose and expected operations of their website. This will give us the information we need to suggest the best web hosting type for their website that also fits their budget. Our email support actively helps you deal with new clients who want to get started with server setup. We register new users into your client database along with the details of the web hosting plan they have selected.

There are many times of the year when your web hosting professionals are busy handling the websites of your clients. They may not have the time to answer emails from prospective clients or existing clients who are want to learn more about your web hosting plans. Outsourcing email customer services removes the burden of Level 1 customer support from your experts. We can take care of all basic and specific web hosting queries from your clients. In addition, our expertise allows us to assist you with Level 2 and Level 3 technical support as well. Your web hosting professionals can rely on us for advanced server repairs, fixing bugs, identify security threats and much more.

Web hosting clients who want to maintain a high level of security email you about access grants and encryption. Our email support agents can take care of your client’s security queries on an individual base to ensure that they are satisfied with your security measures.

Outsource email support operators who have been trained to handle DDoS attacks on the websites of your clients. We are capable of resolving such issues even in the absence of you technicians.

When a client of yours receives a DMCA notice due to copyright violations, they contact you expecting a fast response and feasible solution. We can answer them in 15 minutes and assist you in remedying the issue.

Our email customer services are ideal for remote repair of servers so your technicians may rely on us when they are busy and one of your web hosting clients is facing downtime due to server errors.

We have email strategies to welcome new clients to your web hosting services and arrange accounts for them. Our email agents can also provide suggestions on what kind of web hosting would fulfill their needs.

Since we have been trained in managing web hosting support from Level 1 to Level 3, our email operators are able to work side by side with your technicians to resolve problems in your clients’ websites.

We can provide guidance to your web hosting clients that will protect their website from security breaches. Our email agents can help you manage installation of plug-ins and software updates to prevent security threats.