Outsourcing email support can help your web hosting business in a number of ways. Web hosting companies have trouble handling the influx of email tickets at high traffic hours which we can assist them with. Owing to our experience in email ticket management, all those queries about troubleshooting are taken care of immediately. Instead of the 24-hour wait that your clients would have to bear without outsourcing, we can shorten your response time to less than 15 minutes per email. Our email support agents are quick to identify the underlying problem in hosting and present possible solutions. Our goal is to customize solutions for every ticket to provide maximum convenience.

A unique feature of our email ticket management system is the efficient ticket assignment and resolution according to preset protocols that are flexible enough to offer appropriate customization. The Level 1 technical support for hosting services involves all queries from pricing of web hosting plans to account creation. We have produced smart email templates for all common queries. This improves the average response time, saves resources, perfects script language and guarantees higher accuracy. We combine knowledge banks with email ticket management in this regard which ensures that the correct information is always in reach for providing resolutions.

In order to guarantee superior backend technical support for web hosting businesses, we integrate customer relationship management with email support. A large number of queries regarding backend technical support are received through email. When one of our email operators checks such an email, they can quickly draw up the history of interactions that client has had with your company. This shows us whether they have contacted other support channels for that very same issue and what steps have already been taken. This saves time, energy and resources which may have been spent on actions that have been proven to be ineffective for that case. This way, we are able to offer new specific solutions.

Clients frequently need help understanding the hosting features that they will be paying for that subscription and how they can handle their basic billing requirements. A simple email to customer services can be a convenient method to get a quick answer through outsourcing our email support. Not only can we assist them in setting up accounts for payment but also arrange their subscriptions just as they desire. If they want to switch to a different hosting plan, we manage it according to your policies and terms. In case they have been overbilled by mistake, we can check their client history and fix the oversight after confirming the error. Email templates often come in handy for managing billing queries.

Our email support agents can readily assist your clients who want recommendations for web hosting plans. We can study their individual requirements and ask them about the types of features they wish to have in their hosting plans.

We have trained our email operators on handling different tickets where the customer services may be at fault for issues such as overbilling. In similar situations, our priority is to offer sincere apologies, fix the error immediately and assure the client that it won’t happen again.

Bugs remain a constant headache for web hosting clients. Therefore, we have devised an efficient email ticket management system where bugs are taken care of as quickly and cleanly as possible. Having an average response time of less than 15 minutes makes it even better.

Following your promise of providing high security to keep your client’s websites and accounts safe from viruses and hackers, our email support operates in compliance with data security laws. In case of a breach, we instantly alert the most competent technicians for resolution.

While welcoming new clients to your web hosting company, our email operators pay special attention to assisting them in the creation of accounts. In addition, we demonstrate how they may edit the information in their accounts and change passwords in the future.

Our email support is just as flexible as your web hosting services so that your clients may enjoy the subscription of their choice all year. When a client wants to switch their hosting plan, we handle their payments and confirm their new subscription in your records.