The greater demand for cheap web hosting results in higher traffic on your website which cannot be controlled by a small in-house team. Our call support for web hosting companies runs 24/7 throughout the year. This means that your clients who own e-commerce websites and hold holiday sales will be taken care of by our industry experts. Providing virtual assistance to your clients around the clock boosts their profits and keeps you a step ahead of your competitors. We are busy capturing leads for your web hosting and web development services afterhours. We filter and grade them before sending them to your sales professionals for conversion. When they return to us as clients, we assist them in selecting hosting plans and confirm their payments. Our call agents take care of any billing complaints and handle product activations.

You provide the most convenient methods of payment to your clients for services such as web hosting, web development, office solutions, online marketing and web security. Our call operators have been trained in understanding your services and the processing of payments through your chosen payment methods including PayPal, credit card and bank transfer. We assist your clients in setting up accounts so that they may make the payment for their web hosting plans. Our call agents guide them in adding their confidential details and confirm payment from your end. Once your clients have made payment through PayPal, a unique activation code is delivered to them so that they may access their website.

The benefit of outsourcing call services for web hosting companies is that your clients can reach a friendly professional on your number at any time of the day or night. This is ideal for your international clients and those who don’t live in the same time zone as you. They may only be able to make payments and start the activation process while your office is closed. Our call agents have great knowledge of the web hosting and development industry so we can easily guide them towards a price plan that suits their requirements. We inform them about the activation duration for each payment method so that there are no complaints later due to processing delays. Their activation code reaches them at the expected time and we answer any queries they may have about the next step.

Your clients may discuss WordPress development price plans you offer with our call operators to determine which one suits their commercial or personal needs the best. We process their payment and confirm their order.

Finding the right domain for your website can be quite tricky but your clients can ask us for assistance through a phone call afterhours as well. Our call agents forward the billing information and confirmation for their chosen domain.

Customer care revolves around the satisfaction of your clients so we try our best to handle their payments carefully. Sometimes, technical errors may cause overcharging or delayed activation so we quickly resolve such issues.

Clients running e-commerce websites need constant support which is why our call services for hosting e-commerce websites are optimized for maximum efficiency. From setting up payment accounts and billing to activation, we are professionals.

If your clients pay for web hosting and development services with a credit card or PayPal account, a confirmation email is sent to them within a few minutes. Our call agents guide them in creating secure passwords through the included link.

The link sent to your clients who have paid through bank transfer does not include a link for setting up their safe password rather it takes them to a page where they must enter an activation code sent to their phone. We walk them through this process on the phone to ensure success.