The difference between the qualities of customer care is often the deciding factor for web hosting clients. This is why outsourcing technical support for Level 1 to Level 3 improves customer satisfaction in web hosting, web development and web security. Your clients cannot run their business properly if their e-commerce website keeps crashing. They can contact our call operators during your office hours or afterhours whenever they face technical issues. Our industry experts categorize the technical error reported by your client and forward their request to the professional who specializes in such cases. This ensures fast resolution through our Level 3 call support.

While our call agents are quick to respond to any queries about your web hosting capabilities and other services, our Level 3 experts handle advanced problems your clients complain about. The software setup for dedicated hosting requires installation by a professional so we control it remotely for high accuracy. Any updates to that system are also best accomplished by a Level 3 specialist. Besides web hosting, any bug fixes which affect website building are also tackled by our trained operators. Your clients are advised to call us in case their server malfunctions and needs to be repaired. This is particularly frustrating for clients who chose shared hosting.

Our Level 3 experts frequently have to deal with issues related to website security. This is why it’s a good idea to sign up for a domain lock when you buy a domain and web hosting plan. Still, unforeseen threats may show up so our industry specialists are trained follow emergency protocols to secure your clients’ websites. If any copyrighted content has been added to your client’s website and the owner has filed a DMCA request, you will receive an official notice. Our call operators inform your client of the crisis and assist them in getting through it unscathed. In the event that your client’s website is under a DDoS attack, our Level 3 experts work hard for quick resolution.

The aim of our call services is to find fast and effective solutions for your clients when they face trouble with their websites. In order to guarantee good results, we rely on the expertise of our Level 3 professionals.

Your clients’ website cannot run smoothly without regular server maintenance which our call agents carry out. If a server crashes suddenly, our Level 3 agents repair it as quickly as possible so that their website can go live again.

We always remind your clients to contact us immediately in case the safety of their website is compromised. The Level 3 agents, who offer technical support, identify the source of the breach and strengthen your security barriers.

Even with your clients’ technical knowledge, it is possible to make an error with software installation so our Level 3 experts are tasked with conducting it carefully. We remotely manage the entire hosting setup for your clients.

Different countries have varying laws about copyrighted content so our Level 3 operators individually handle each case where your client has been served a DMCA notice and is in danger of losing their website.

Besides protecting your clients from security threats to their websites, our Level 3 agents skillfully handle any DDoS attacks on their websites. We make sure that their website is not down for long and take precautions for the future.