First and foremost, our live chat services for corporate law prioritize response time. Outsourcing live chat support will shorten your average response time leading to higher customer satisfaction. Using similar KPIs, we work on reporting and optimization to ensure a better customer experience for your website visitors seeking corporate lawyers. Knowing that they can trust your practice to answer their queries within seconds, potential corporate law clients are more likely to choose you. Live chat is not just part of the initial phase but we continue to elevate customer retention rates by proving the reliability of your customer support.

People with criminal charges are rarely well versed in the criminal law of their area hence they search for expertise through live chat services. Our live chat agents have been thoroughly trained in the basics of criminal law, common queries related to crimes and how they should handle such queries. From the beginning, our live management allows them to be sorted out and directed to those agents who specialize in resolving criminal law queries. It takes mere seconds for our operators to identify their issue and return to them with the answers that they were searching for. This usually brings them straight to the process of setting appointments with criminal lawyers since they have been satisfied with the information provided.

While training our live chat agents, they are coached on the sensitivity of personal injury law queries. There are many cases where the potential client is contacting your staff from the hospital where they are being treated. Such people receive the best care from our live chat operators who respond to all their questions patiently with the right level of compassion. Most of their questions are about filing claims, time required and compensation received. Our knowledge banks already have detailed answers to common queries allowing them to get instant answers. Specific information is also provided depending on the nature of the case, regional laws, personal choices and extent of damages.

Your landing pages related to various family law services are constantly monitored and analyzed by our live chat team. As real-time data reports come in, our experts decide on the level of proactive and reactive chat strategies that should be applied to achieve the best results possible. Our live chat operators have been trained in the laws regarding prenuptials, divorce, adoption, child custody, etc. They are quick to retrieve answers about these subjects based on the area and circumstances of that visitor from our knowledge banks. This helps reduce response time and ensures that perfect answers are provided to your visitors allowing them to make better decisions about pursuing cases with your family lawyers.

We ensure a constant flow of accurate and relevant information to your website visitors so that they may feel comfortable in making appointments with your lawyers. They are free to set appointments 24/7 with s suitable lawyer through our live chat operators.

Besides providing useful information to your potential clients, our live chat agents facilitate communication with your existing clients. They gather the requested information from your clients and forward it to the right lawyer’s office while maintaining data security.

Since lawyers are usually busy in meetings or preparing for trials, our live chat support can help your staff gather, organize and send important messages to your lawyers. If your lawyers have requested information from an authority, we are happy to forward it to them on time.

During the training of live chat operators, they are taught all about your billing practices so that they may efficiently control that part of your customer services. Depending on your firm’s policies and the particular contracts drawn up, your clients are billed as instructed.

Our aim is to make your website visitors and clients feel comfortable in asking questions and sharing information. We don’t wish for them to detect that you have outsourced live chat for this reason. That’s why we diligently study your law firm’s policies and follow them strictly.

High value leads are generated in the legal industry which is why we want to make the most of your direct response campaigns. Our efficient lead management strategies ensure that leads are being captured, qualified and forwarded 24/7/365.