You can make the most of your limited marketing budget if you outsource email help desk for your corporate law firm. Your focus should be on managing mergers, procuring finance, finalizing acquisitions and handling other such tasks for your clients. The demanding work of a corporate law does not allow for much attention towards marketing. Hiring email support staff to design and execute email marketing campaigns is the perfect solution. We use flexible email templates for various communication purposes with your clients. Our strategy involves A/B testing and the production of engaging content that increases the opening rates of your emails.

We excel at email ticket management for level 1 to level 3 for clients seeking help with corporate law cases. Our email support agents enhance your customer experience by being available to your clients 24/7 throughout the year. Your clients can immediately contact our email support operators afterhours to receive assistance with emergencies. We guarantee that your clients will get a response in no longer than 15 minutes. We assign email tickets, organize queues and manage escalation for advanced queries. Your clients can send us detailed information about their problem and attached relevant documents in their email. The aim of email support team is accurate first contact resolution to ensure customer satisfaction.

The managed email service desk services we provide become a bridge between your corporate attorneys and your clients. We receive emails from your clients and arrange the vital data before delivering it to your lawyers. Their decision for follow up is sent to your client and that’s how we improve your firm-client relationships. If a new client emails our support agents about a certain case, we give them necessary forms so they can fill in the required information about their case. We schedule, reschedule and cancel appointments with them depending on how the initial review of the case goes. Your corporate lawyers are notified about each calendar update on the go.

Detailed reports on the progress of your email marketing campaigns and customer care are good reasons to hire email support agents. We regularly inform you regarding the effectiveness of your strategies, customer acquisition, retention rates, referral opportunities, revenue charts, average cost per ticket, etc.

Our email support operators remotely assist you in the organization ad utilization of client databases. Even if you outsource email customer services, these databases serve as knowledge banks for us to develop new strategies to increase customer satisfaction.

Our drip marketing campaigns never fail to generate the desired result for your corporate law firm. Email customer services offer unique insight into what changes your clients want to see. We schedule back to back emails containing the kind of content that pulls them in.

New clients can send in the filled form and documents your corporate attorneys require to make the final decision about whether they will accept their case or not. Our email assistants guide them in adding appropriate documents for a complete case review.

Whenever one of your clients encounters a technical issue which restricts them from properly communicating with your attorneys or they have a specific complaint about your firm, they may file it with our email support operators and get updated about its status any time.

Unlike corporate law agencies that have not outsourced email customer services, your clients can reach a cooperative professional via email any day of the year 24/7. They don’t have to wait for holidays to end or 24 hours to pass before their problem is fixed by experts.