There are certain essentials that need to be present in a customer care team operating in the legal industry. These essentials include 24/7 availability, empathy, and response efficiency. Without these fundamentals, excellence cannot be achieved as far as customer service in the legal industry is concerned. We offer you dedicated live answering virtual support representatives to ensure your clients can always receive help from a live person and that they are treated in a befitting manner.

Whether an individual corporate attorney or a corporate legal firm, our first priority is your clients and we make it certain that they receive fully personalized support, which they expect from you. Moreover, our live answering services for your corporate practice will provide you with the feasibility to entertain your clients at any time of the day with maximum efficiency.

We understand that family law cases can be emotionally and mentally exhausting and hence the requirement of an empathetic support is mandatory for the answering service of a family law attorney. Don’t worry, we assure you that your clients will be heard and answered in an appropriate manner, completely aligned with your expectations. We believe live answering service is all about a friendly voice on the other side of the phone that listens to & understand a client’s predicament, while at the same time providing effective resolution to it.

Clients that require a Personal Injury Law attorney services have already suffered enough, so, there is no need to make the whole support provision process complex for them. We provide a dedicated legal customer service team for your Personal Injury Law firm that will entertain your clients throughout their case, entertaining their every query regarding any stage of the case, at any time, thus increasing your efficiency and their satisfaction proportion, respectively. We offer your clients a responsive and prompt customer service experience to alleviate their pain, while you can focus on their case.

Criminal Law attorneys handle cases where the freedom of their client is on the line. The critical nature of their legal practice requires 24/7 live coverage for their potential clients. Your clients can require your services at any time, so, you have to be available to them whenever they require your services. Still, you could be often busy handling other client cases, due to which entertaining each of these requests can become a fairly complex task. We rationalize this process by managing 24/7 answering services for your criminal law firm and entertain your clients as per your requirements. Similarly, based on the critical nature of a client’s issue and your expectations, we will transfer their call to you or your preferred personal to further boost your productivity.

We will provide virtual receptionists for your legal practice that will be available 24/7 to assist you regarding any legal customer service element. If you are busy, we will entertain your clients’ queries. Additionally, if you require some information regarding your case from a client, our virtual assistants will contact them to get the required information, and finally, deliver it to you in an effective manner.

We will devise an interactive appointment booking process based on your requirements, so, that your clients can seamlessly book appointments even in your after-office hours. It will help you streamline your legal practice’s many crucial operations, while at the same time improving your productivity, thus allowing you to focus on more critical tasks.

You just have to tell us your expectations and we will handle the rest. To enhance your effectiveness proportion, our legal answering service team will route client calls to either you or other relevant personnel in your firm based on your instructions. This will allow you to manage your clients more efficiently.

Not all callers require your services. We help you separate these callers from credible client cases. Our virtual receptionists will help you manage your workload by only forwarding relevant clients to you. Additionally, based on the critically of their case we will prioritize clients by directly forwarding their case to you for immediate assistance.