There’s no knowing when your client may need to contact your family lawyers for an emergency such as child abduction or a sudden development in their property division case. Our efficient email ticket management guarantees that they will be able to reach a friendly expert within 15 minutes. Your clients cannot be expected to wait 24 hours to get a reply when the stakes are so high so it’s wise to outsource email customer care. Our email support operators are busy handling tickets 24/7 even when your family attorneys have left the premises. Your clients can communicate with an empathetic professional who can pull up information from your database to assist them in the absence of your lawyers in charge of their case.

Most clients are not comfortable discussing their private matters on the phone or through chat services. Email customer services give them the time they need to gather their wits and write down the details of their situation. There’s no hurry from our end but we respond to each ticket in 15 minutes so that your distressed clients may feel reassured. Our email support agents help them in filling out case review forms and tell them about important documents that must be attached. We schedule appointments with the family lawyers who specialize in that area so that they can get favorable judgments. Then it’s up to your firm to decide whether you will be taking up that case or not.

You can increase your productivity and enhance your email marketing campaigns if you outsource email customer services. Our email support agents may be trained by your administration or you may provide material they must familiarize themselves with. Either way, we gain knowledge about your firm and the services you offer. Since we interact with your clients and prospects directly, we are well aware of how they think and feel. Our position allows us to design powerful drip campaigns for your family law firm. We create email templates which are approved after A/B testing and use them along with content optimized for your clients’ needs.

Our managed email service desk not only conducts research of persons of interest in your family law cases but also your clients. We look into criminal records, financial data, publications, etc. to help you proceed wisely.

When you outsource email support operators, you are able to give more attention to your family law case files because we organize your calendars on a daily basis scheduling and rescheduling appointments at convenient times.

Your family attorneys are busy working hard to win cases for your valued clients. Therefore, you should hire email support agents to take care of payment for each case depending on how you choose to charge them.

Having a well organized ticket management system is a priority for our email support staff. This ensures that no one has to wait for more than 15 minutes to get an answer for their query about your family law services.

Our email support team is not just good at serving your clients but also excel at gathering and organizing analytical data for your family law firm. You discuss which metrics are important to you and we report on them.

You will be pleased to see the difference in customer retention and the rise in incoming leads through our email promotions for your family law services. Our strategy design is based on giving your clients what they demand.