Besides having access to 24/7 e-commerce customer support, outsourcing is also recommended for better up-selling outcomes. Since our live chat agents have been trained in up-selling tactics, you may rely on them to close more profitable sales for your e-commerce store. We focus on the needs of the customers and their particular preferences while devising up-selling strategies. This is how we ensure higher up-selling rates through our managed live chat services. Artfully gathering information on what the customer desires, we can point them in the direction of a high value sale without them feeling like they have been pushed into it. We merely offer attractive suggestions that lead to satisfactory up-selling.

Similarly, our live chat support includes cross-selling techniques that your customers will not only accept but welcome every time. We guarantee better customer satisfaction through our cross-selling approaches. Our live chat operators aim to provide more value to your customers on each order that they confirm at your e-commerce website. If a customer is buying a washing machine from your e-commerce store, our live chat agent might recommend high quality laundry bags to them. In this way, we are only offering them something which is relevant and they might need. Although they might already have laundry bags at home, they might need replacements or want to buy them in different sizes.

We often advise adding proactive live chat function to the checkout page of e-commerce stores because there are some golden cross-selling opportunities there. When a customer is happily making a purchase, they may think that it is a good idea to buy something else before they checkout. Sometimes, they might become eligible for a discount or special offer by adding one or two more products to their cart. Most customers are eager to save on shipping costs so that’s another reason why they might be readily convinced to buy more products to avail free shipping on that particular order. We use these facts to our advantage to create a pleasing customer experience while generating greater revenue for your online business.

Our live chat strategy always puts the customer first to elevate retention rates and improve your brand’s reputation in the e-commerce industry. This allows us to guarantee higher customer satisfaction scores for your business and increases the number of positive reviews. When a customer is spending money on your e-commerce store, they have a budget in mind. We build our cross-selling and up-selling plans by respecting the limits of their existing budget. Once we understand their budget concerns, we can shortlist products that they are most likely to buy at that point. In addition to cross-selling and up-selling, our live chat agents offer to assist them with checkout and solve billing issues.

As customers are always looking for the best deals, we give them exactly what they need through cross-selling and ups-selling. When a customer checks out, they have the satisfaction of knowing that they spent their money on products that are useful for them and worth the money.

Our live chat operators are trained to identify customers who are likely to agree to up-selling. If a customer has bought an affordable product, they can be convinced to try a luxurious version of that product by showing them all the advantages it has to offer in comparison.

During up-selling, comparing the quality of different versions can persuade a customer to buy the more expensive product. Once they agree that the quality of the pricier version will be more beneficial to them, they are happy to spend on it as well.

By integrating our live chat support with your CRM system, we receive vital information about each customer’s history of purchase and general activity. This helps our live chat agents understand what sales that particular customer is most likely to agree on.

We don’t use the same approach to up-selling and cross-selling for every customer because each customer is different. They might come with a different approach to your e-commerce store the second time. Therefore, our live chat operators customize and personalize strategies.

It is much easier to carry out up-selling and cross-selling tactics when our live chat agents are considerate of the budget constraints of customers. They are generally more accepting of products that fit their budget while offering great value at the same time.