Our live chat operators not only guide your website visitors but also manage your e-commerce store’s orders. Our live chat services run 24/7 for the entire year meaning you’ll never be short-staffed during profitable holiday sales. We can handle the increased traffic during those days and ensure that every customer leaves your e-commerce website satisfied. Any complaints are immediately addressed and resolved by our competent live chat agents.

We can fix your problem of abandoned shopping carts with our managed chat solution for e-commerce businesses. Your search function might not suit some visitors. Therefore, we can help them find the products they desire so that they may fill up their carts. If they cannot see the answer to their shipping query in your FAQs, we can provide them the correct information so they may happily check out.

Our 24/7 live chat management guarantees less product returns. We provide the best ecommerce customer services which don’t allow customers to make purchases that they would regret later resulting in returns. We ask them about their specific requirements and recommend products that best fit that description. Instead of buying the wrong stove, they might come back to look at more kitchen appliances and leave a positive review.

Customer care can make or break the reputation of your brand so we’re determined to deliver the best user experience. Our live chat agents for e-commerce stores are welcoming and efficient in solving the difficulties of your customers. They are well-informed about what brands you stock and the available product ranges. Therefore, they never misguide your visitors which develops trust and makes you appear more dependable than your competitors.

Outsourcing live chat services might be the best decision for your e-commerce business. We ensure that your visitors aren’t forced to wait for an operator during rush hours or special sales. When you outsource chat support for e-commerce stores, it’s more profitable and cheaper. Unlike our live chat agents, a small overworked in-house team cannot operate 24/7 or respond on holidays. We offer consistent customer care all year.

Our e-commerce live chat team doesn’t take any chances with your reputation. Even if a customer blames us unfairly for delivering the wrong shirt size, we politely take a new order for the size they demand. Our friendly and accommodating attitude coupled with our problem solving skills impresses first-time visitors. They will definitely return to your e-commerce store for more shopping in the future and leave pleasant reviews.

If a new customer is having trouble with your automated order system, we take care of their order for them. We inform them of all the order confirmation, invoice statement, package shipping and tracking details.

We promptly respond to every kind of query sent your way. Our live chat agents explain everything to your customers until there’s no confusion. This decreases the chances of shopping cart abandonment and product returns.

Not every visitor at your e-commerce store knows enough to make an informed purchase. We provide them the information they require in simple words to buy what they really want instead of a regretting later.

Our well-trained live chat team for e-commerce is prepared to handle complaints from disgruntled shoppers 24/7. We make sure that they receive proper attention and their issues are resolved satisfactorily so that they leave happy.