There is major work load for the central staff of an e-commerce company. That’s why industry experts recommend outsourcing email customer services. We have a trained group of email operators who are familiar with software used for e-commerce customer care as well as sales strategies which are valuable for boosting revenue. We are no strangers to cross selling e-commerce products and include this idea in marketing plans as well. While drafting customer engagement emails, we entice customers with products similar to those they have already bought. When our email agents are giving out product suggestions to customers searching for items that serve a specific purpose, they gently nudge them towards products that go well together and promise good value for money.

Customers are smart these days and consult the internet for looking into product development, sourcing materials, testing policies, manufacturing locations, etc. This gives them considerable knowledge into the true value of a product. Our email agents are honest yet tactful using their knowledge to their own advantage. For example, a customer might want to purchase a hair dryer and can’t decide between a cheap and expensive one. We explain how the expensive one has durable materials and has undergone strict quality control testing as opposed to the cheaper one which will not last them as long. Instead of forcing the customer towards a pricier product, we just show them how it is a better choice for them.

Despite terms and conditions written on your e-commerce website, most customers opt to email your staff when they want answers to particular questions. A customer may wish to know which region their country lies in and the exact shipping fee that will be charged. Others may be curious if the products in their cart are eligible for free shipping. A customer who seems to have made a mistake in ordering 2 units instead of one needs immediate assistance. Our email operators can help your staff fix errors in their invoice or cancel their order altogether in favor of a fresh one. We can help customers who are unable to confirm their payments and checkout properly.

Your staff may not be available to answer emails of all your customers at the same time during rush hours or special sales. Outsource email support which runs 24/7 and simultaneously answers the queries of your customers from product specifications to missing tracking codes.

As part of e-commerce marketing campaigns, our email customer services can help you develop cross selling strategies that include products similar to the ones previously bought by those customers.

By focusing on the requirements of your customers, our email operators can help you increase up selling rates at your e-commerce website. We explain the value of the expensive product and how it will benefit them more.

While we are helping your customers with checking out manual orders, there is a good chance we will be able to convince them to purchase related items that save them shipping fees or make them eligible for discounts.

Your paying customers deserve the best product for their particular needs so our email agents remain attentive towards their budget and purpose while assisting you in up selling or cross selling products.

Instead of just trying to increase order values that benefit your e-commerce business, our email operators help your staff by recommending products to your customers which provide the best value for money in the long run.

When we are assisting with up selling, our email agents are careful to demonstrate how the expensive product will give your customers more advantages owing to special features absent in the cheaper product.