There is a huge wave of e-commerce taking over since every task in our daily routines moved to the online sphere. This indicates tough competition that won’t be overcome with tricks. You need a long term sustainable strategy like outsourcing email help desk. The good news is that this integrated service provides trained email operators who are vigilant towards your customers’ queries. Besides being more affordable than an in-house team, outsourced email customer services are available 24/7 around the year. This means that there will never be a single email from your customers which will be missed during high-traffic hours or holiday sales. Having access to knowledge banks, our email agents are capable of answering specific questions about your products in detail within 15 minutes.

There’s nothing worse than an ignored complaint from an e-commerce customer. Even if you have the latest releases and offer amazing discounts, your sales will suffer if you are not able to take care of your customers’ complaints in a professional way. This usually happens when your staff is too busy to deal with millions of customers at the same time. Outsourcing email support allows your e-commerce to attend to complaints 24/7 simultaneously. The quick response time assures that your customer isn’t left to stew in their frustration which would have made matters worse. Our email operators carefully hear what your customer has to say. We are skilled at identifying problems and explaining them to your customers clearly. From there, complaints can either be forwarded to a specialist or resolved by our experts. In any case, your customer is 100% satisfied with our cooperation.

Although you have provided all the basic information your customers need to know about shipping fees, discounted items, payment methods and invoices, your customers prefer to email you for specific questions regarding billing. During the times you are busy to answer to them, our email agents can reply to them on your behalf. Newcomers generally find it hard to understand how to provide their billing information according to the payment method they have selected. Some are concerned about security and their credit card details being leaked. We help you make sure that your customers confidently complete their purchase without worrying about such issues. Our email agents handle manual orders as well for their convenience.

Your customers often email you about forgotten passwords, updating email addresses, changing shipping address, etc. Our email help desk can take care of such minor matters while you handle daily operations.

When a new customer wants to sign up for their first order, our email operators can help them in registering for an account and confirming their email address if you are not available to do that.

There are many customers who only know what purpose a product should have without any knowledge of brands, prices or features. We can assist them with accurate information and comparisons.

We can help you compensate customers who have received damaged goods due to irresponsible handling at any point. Our email agents manage their product exchanges and return of money as directed.

There are several steps in the checkout procedure which may be daunting to some customers. We can assist you in walking them through checkout and even manually fill in their required information.

If a customer wants to order an item which is currently not in stock, our email agents can help you handle communications with them and notify them of expected stick delivery dates so that they can purchase it later.

Upcoming releases are often available for pre-orders which you trust our professional email operators with. We take orders before the product comes in stock and have it shipped out once it’s available.