Availability of Customer Support for their site visitors is paramount for an e-commerce business. It can help you increase your conversion as well as retention ratio. Your potential customers may require some answers before they finally decide to buy a product from your site. We at Livechatltd are present for your prospects 24/7, to resolve their worries and subsequently decrease your bounce rate and increase your conversion rate, respectively.

Our 24/7 live answering for online retailers is what you require to provide your customers with a first-class support experience. Additionally, we offer multi-channel support for our clients, so, whether your customer primary choice for a communication channel is telephone, chat, or email. We will be present to offer them a relevant customer experience.

Our call center services for e-commerce businesses include both inbound as well as outbound call services. The feasibility of both options will allow you to provide better support to your customers. We offer uninterrupted support services, so, they can get support any time they desire.

With inbound call support, your site visitors can contact our support team whenever they have a query and our support will make sure to answer all of their queries until they are satisfied. Alternatively, if a potential customer is busy at the moment, they can inform us, and our support agents will initiate an outbound call on their preferred time to entertain their queries.

With multiple ways to get dedicated call support, your customers would be able to get an answer to their questions, while you would be able to tap into even more opportunities, thus increasing your conversion ratio greatly.

Reassurance is an extremely important factor for many online shoppers. Usually, they are unsure whether a particular product suits their needs. Live Call Support provides them the feasibility to talk to a live person regarding their choice of product. And today, this makes all the difference between the loss of an invaluable customer and a successful purchase.

A friendly voice on the other side of the telephone can do wonders, especially if it can answer a customer query in a prompt manner. Often your customers just need some information regarding a product to complete the purchase process. We work with you to create a comprehensive Knowledge Base (KB) for your e-commerce business to provide effective and prompt assistance to your site visitors, thus maximizing the outcome of your marketing efforts.

The number of people going online to buy a product is increasing at a tremendous rate, and while most of these people are easily able to make a purchase, others require some kind of assurance to be fully satisfied. We streamline the whole process for such customers via an interactive order taking the process and by assuring them that their order has been successfully taken & gone through, thus providing them a better customer experience.

With Live Call, we additionally offer you the feasibility of Live Chat support. Live Chat is imperative for an e-commerce site because your customers can ask questions and get timely answers from our experienced support agents, while simultaneously browsing your site. Similarly, now with their questions effectively answered, they can simply complete the purchase process. We offer you fully tailored support plans to ensure our services meet your e-commerce business expectations, to help you achieve your desired results faster.

• Lead Qualification and Management
• Dedicated Customer Support Services for better Customer Experience
• Improved Customer Retention proportion
• Increased opportunities
• Better Conversions
• Fewer Cart Abandonments
• Greater Order Size