If you want to boost the productivity of your e-commerce business, it’s best to choose automated processes over manual working. Outsourcing marketing automation raises your company’s capacity to cater to customers. There are millions of customers waiting on your company to process their email feedback. You can take care of all of them simultaneously through an automated system. Hire email support agents who are trained in operating software designed for convenient marketing automation. Time is of the essence so you can greatly benefit from a system that allows you to schedule feedback emails to your customers. We can assist you in gathering all this data and analyzing it to make important conclusions about your customers’ behavior and preferences.

An e-commerce business places considerable importance on customer feedback especially since reviews and ratings shape their brand’s reputation. Email customer services can assist your staff by managing simpler matters while they are occupied with major tasks such as creating marketing and executing strategies based on customer feedback. Outsource email agents who can handle tasks such as the creation of survey forms. This won’t adversely affect your core staff’s efficiency rather it will contribute to their progress. We use research and studies to write down questions that explore the thoughts and feelings of your customers towards your e-commerce store. They are given suitable options and blank spaces to provide specific explanations.

Even when you are not sending out forms to get customer feedback, they have plenty to say. Whether they write detailed reviews explaining their likes and dislikes or directly email complaints to you, there is plenty of useful information there which your marketing team can utilize. Customers are very particular about how their complaints are processed so our email customer services give them the best impression. We let them vent as they like, ask specific questions that get to the bottom of the issue and assure them that their complaint will be forwarded to the relevant personnel. The complaint reports we write contain conclusions about the exact problems faced by customers and their suggestions for improvement.

Our email agents are not only experienced in collecting feedback from e-commerce customers but are also experts at sorting through data to separate useful information and create reports about various issues.

Our email operators are capable of designing and conducting surveys related to various marketing strategies that require detailed feedback from certain sections of e-commerce customer base to assist your marketing experts.

Email customer services are successful when they have a fast response time for customer complaints. We help your staff answer emails in 15 minutes and fix any issues presented by your customers.

We conduct research into various topics as directed by your marketing department. This allows us to assist you in the development of forms designed to gather the exact opinions of customers on that topic.

Our email help desk agents are trained in the use of different kinds of software which is focused on researching where the number of participants is high just like with e-commerce. We can help you gather and analyze data.

While we have raw data from research, that’s not how we present it to you. Only relevant information is included in our analyses and compiled in reports with high readability to help your marketing experts.

Since we have access to the order history of every customer in your database, our email agents are able to send out regular reminders to them to review the products that they have purchased from your e-commerce website.