There are millions of new customers turning towards your e-commerce website. What are you doing to make sure that they receive the warm welcome they deserve? It’s crucial that they get the best first impression of your business. A great method to make your new customers feel excited about the possibilities you have to offer is to send them a well-designed email when they sign up at your website. Our email customer services center around providing a wonderful customer experience that is memorable and valuable at the same time. We advise adding a personal touch such as addressing your customer by their first name and trying to make it all about them. Introduce them to your e-commerce business and give them some background as well as sneak peeks at what’s in store for them.

Memberships are an integral part of e-commerce companies. Many online shoppers choose and recommend e-commerce websites solely based on which one promises the most value in terms of memberships. Depending on your membership upgrading system such as points for reviews, our email operators automate content to be sent to each member. For instance, when a level 1 member earns enough points to move on to level 2, we send them an email explaining all the new benefits they are now privileged to use. If you have a limit for memberships, we consult customer records to check when a membership expires before notifying that customer. Our email help desk informs them of their expiring membership before time and offers to renew it for them without any effort on their part.

Our email agents can assist e-commerce websites in keeping their existing customer base connected to their business through smart drip campaigns. We are capable of conducting research into your customers’ behavior and trends while having access to your knowledge banks. This allows us to plan the perfect approach to turn the attention of your customers back towards your website when a period of inactivity has been recorded. For example, gauging their interests tells us what kind of promotions or new in-stock products they are likely to develop curiosity about. Our email templates contain phrases like “missing you”, “look what you’ve missed” and “it’s been awhile”. We capture their attention by pointing out which relevant promotions they are currently eligible for and stress that they are running out of time to avail them.

Based on the order history of your customers, our email operators are able to create lists of products that are similar to those they have bought before from your e-commerce store or added to their wish list. We present these as suggestions to re-engage them with your website.

There are courses or learning documents related to your e-commerce business which your customers may be interested in. We assist you in registering such customers for educational content.

Once you’ve accomplished successful sales, we help you send emails to your paying customers asking them to share their experience about those products. Points system makes this even better.

As part of our email campaigns, we follow your instructions to remind your customers about products that are “waiting in their cart” and can be at their doorstep by simply checking out.

When a customer unsubscribes to your email marketing content, it is a letdown but our email agents can assist you in a last ditch effort to regain their interest with an email that confirms their action.

We help you create and send welcoming emails to the customers who have just signed up at your e-commerce website. This is ideal for providing them more information on your e-store and promotions.

Customers who possess limited time memberships need to renew them at the expiry dates. Our email operators assist you in the emails that remind them of renewals and notify them of upgrades.