Customer care is a deciding factor for most online shoppers, which is why it’s important for e-commerce websites to reassess their strategies from time to time. In particular, they are concerned with the behavior of email operators while dealing with their complaints. You don’t want your customers to be treated poorly when they come to you with a genuine issue. Many customers have time sensitive problems so it might be too late if you reply to them 24 hours later. Outsource email agents who can remain active 24/7 to look after your customers when they present a complaint. We respond to each complaint in just 15 minutes and provide feasible solutions so that your customers are 100% satisfied. Follow-ups are also conducted after the initial complaint resolution.

Not every customer is familiar with how e-commerce interfaces work. It can be difficult for customers to fill in carts, add shipping information, make payments and checkout. Fortunately, our email operators are always actively replying to your customers’ emails regarding the placement of orders. You don’t want to miss a single sale because your staff was too busy to attend to a customer. We can help you with all the questions your customers ask about ordering different products. Our email agents are well aware of the categories of products you sell and their availability status. We can manage pre-orders manually according to your e-store’s terms and conditions.

There’s no shortage of customers who have accidentally ordered the wrong size, type, shade or flavor of a product. Others have purchased items that did not meet their expectations. Sometimes, a product has been damaged during delivery and the customer refuses to accept it that way. No matter the reason of returning, our email agents can help your staff manage all of them daily. In case your staff is unavailable, we can handle product exchanges and return of payment as well. We are attentive towards the complaints your customer lists while returning a product. Our email help desk agents apologize to your customers for the inconvenience and assure them that such an incident will not be repeated.

There may be errors on your e-commerce website due to bugs or heavy traffic during holiday sales. When your customers email you about such technical issues, our email operators can assist with replies and fast resolutions.

Never lose out on sales due to unavailability of staff again with our email customer services which are dedicated to taking orders from your customers at any hour around the year.

Your customers are allowed to cancel their orders within a certain time window that has terms attached to it. We follow your instructions to carry out cancellations of orders when necessary.

Whether your customer has received a faulty product or have purchased the wrong one by mistake, our email agents assist you in processing and recording exchanges and payment returns.

Customers often can’t decide on a product and require more information on it. Our email customer services can offer details about features, purposes, ingredients, types and prices to them for convenience.

A customer’s credit card might not be working or they might have noticed an error in their invoice. Our email agents help you address all such situations according to your company’s billing terms.

Those who want to place an order for the first time often require assistance in setting up accounts, confirming emails, updating profiles and learning more about your e-commerce website. We can help them with all these tasks.