In comparison to other major industries, an e-commerce business has a less repeat business and an increased cart abandonment ratio. Maintaining a 24/7 answering service will allow your customers to browse and purchase products more freely because now, they can get support at any time they desire. This approach can reduce your bounce ratio and increase your customers return ratio, considerably.

It so often happens that site visitors are unsure about whether to buy a product. There can be several reasons behind this, such as, whether a product will meet their requirements, are there any better product than this one, or which product between the two would suit their needs better. Regardless of the reason, your potential customers require answers and the inability to offer them prompt response can result in the loss of an invaluable customer.

If you want to be present for your customers at their preferred time to offer prompt assistance, our 24/7 live answering service for online retailers would be a feasible option for you. We would be present for your customers throughout their buying journey; answering their queries and helping them make better decisions regarding their purchase.

The availability of easily accessible support and a responsive support team will provide them assurance regarding your products and your company. As a result, they would be more willing to purchase your products, thus decreasing your cart abandonment ratio.

Due to their initial reluctance, customers usually tend to order small. They want to make sure whether a product will fulfill their requirements before making large orders. With access to a 24/7 responsive team, this issue can also be resolved as well. Now, with the knowledge that a live answering support is actively available for them, your customers would be more willing to purchase their desired amount, rather than starting small, mainly attributed to an interactive and friendly support session.

Aside from voice call support for e-commerce enterprises, we also offer Live Chat, simply because it empowers a website to accommodate its visitors without interrupting their browsing session. So, undoubtedly, it will be a great communication medium for e-commerce site visitors to get live support while browsing different products.

Additionally, we offer multi-channel support for our valuable clients, so you don’t have to worry about your customers’ preferred communication channel. Our centralized database approach allows us to provide a consistent customer support experience to your customers, regardless of their primary choice of a support channel.

The Internet allows online shoppers to purchase their desired products without having to actually visit the brick and mortar store of a particular brand. Similarly, due to the fact that more and more people now prefer buying online, the presence of a real-time customer service representative has become paramount to rationalize their respective buying journey.

We manage this crucial aspect of your e-commerce enterprise for you, as maintaining a 24/7 in-house customer service team can be fairly costly and may even require more resources over time. With us, you would have 24/7 virtual receptionists for your e-commerce site to provide efficient assistance to your customers in a timely manner. Additionally, we offer a fully tailored plan for our services depending on your requirements, so, that you can consistently offer 24/7 Live Call coverage for your site visitors at a fraction of cost.

We provide you with opportunities in the form of high-quality Leads on a routine basis. These leads are much easier to convert than normal prospects, primarily, because we provide credible data that our support agents have actively gathered, so, that you can effectively convert them at a faster rate. This data includes information gathered after the careful monitoring of your site visitors browsing activity to offer them a more relevant customer experience. It also includes other crucial information gathered by our virtual receptionists during their interaction with your site visitors.

Our 24-hours answering service for e-commerce platforms allows you to offer an immediate response to hesitant prospects, in order to resolve their predicaments, thus resulting in more opportunities and greater conversions, respectively.

Online shoppers have no specific time-frame in which they prefer to purchase something from the internet. You have to maintain an around the clock presence to make sure no opportunities are missed. We help you to be present for your customers 24 hours a day and 365 days a year and guarantee better customer happiness plus conversions ratios, by offering you dedicated after-hours e-commerce customer support services.

Aside from general support, we can also manage your order taking process in your after-hours as well as in your office hours to generate more conversions and to enhance your productivity. Based on your instructions, we will devise and implement an interactive order taking process, for your customers to rationalize their buying journey. It will increase their brand loyalty as well as their chances of making a purchase again will increase greatly.

Live Chat support is a great support tool for an e-commerce business. It offers several built-in features to offer a first-class support experience to your site visitors. We offer our clients Live Chat support feasibility together with live answering service. With 24/7 access to both communication channels, your customers can place orders by calling our support team directly or by placing their orders from the website via Live Chat, whichever they prefer.

By monitoring your site visitors browsing session and their actions around your site, our experienced support agents will determine which visitors are more likely to convert. Afterward depending on your instructions, they can send proactive support invitations to them, in order to resolve their issues effectively and increase their chances of making a purchase or immediately forward them to the relevant department along with all the details, thus increasing your efficiency.