Kayako

by Kayako Software

 3/5

Free Trail
   
Free Demo
   
Features
   
Support

Free Trial

Who Uses This Software?

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

Average Ratings

Overall

Ease of Use

Functionality

Product Quality

Value for money

Customer Support

Customer Services

Review This Product

Product Details

Starting Price

    $30.00/month/user
    See pricing details

Free Trial

    Yes , get a free trial

Deployment

    Cloud, SaaS, Web
    Installed – Mac
    Installed – Windows
    Mobile – Android Native
    Mobile – iOS Native

Training

    Documentation
    Webinars
    Live Online

Support

    Online
    24/7 (Live Rep)

Vendor Details

Kayako Software

www.kayako.com

Founded 2001

London

About Kayako

When Kayako started in 2001, customer service software was clunky, frustrating, or just not there. We turned boring, confusing software into a helpdesk that customers and staff loved to use. Skip forward to today. Customer service is more important than ever before. It has the power to delight, or disappoint; to make – or break – a business.

kayako Features

Analytics

Community Management

Gamification

Churn Management

Content Syndication

Live Chat

Communication Management

Feedback Collection

Video Content

Alerts / Escalation

Automatic Customer Notices

Customer Database

Appointment Management

Complaint Monitoring

Customer Experience Management

Automated Routing

Contract Management

Help Desk

Alerts / Escalation

Incident Management

Multiple Brands/Products

Automated Routing

Knowledge Base

Self Service Portal

Community Forums

Known Issue Management

Surveys & Feedback

Contract/SLA Management

Live Chat

Ticket Management

Agent Scheduling

Offline Form

Transfers/Routing

Call Me Option

Persistent Chat

Video Chat

Co-Browsing

Proactive Invitations

Visitor Targeting

Geo Targeting

Shortcut Messages

White Label Branding

Knowledge Database

Cataloging/Categorization

Email Response Control

Performance Metrics

Customer Service Analytics

Knowledge Management

Search

Customer Support Tracking

Live Chat

Self Service Portal

Your customer happiness is two minutes away!

or may be one, if you type fast.

Request a demo