Bontact

by Bontact Software

 4.5/5

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Who Uses This Software?

LiveChat is used by companies all over the world and from every industry. Startups, small and medium businesses and enterprises all rely on LiveChat in their everyday customer service duties.

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Product Details

Starting Price

✔     $30.00/month/user
✔     See pricing details

Free Trial

✔     Yes , get a free trial

Deployment

✔     Cloud, SaaS, Web
✔     Installed – Mac
✔     Installed – Windows
✔     Mobile – Android Native
✔     Mobile – iOS Native

Training

✔     Documentation
✔     Webinars
✔     Live Online

Support

✔     Online
✔     24/7 (Live Rep)

Vendor Details

Bontact Software

www.ontact.com

Founded 2014

New York, New York

About Bontact

Bontact was funded in 2014 by 2 VOIP pioneers with over 15 years of experience in the communication world, with the clear vision to change the way businesses and customers communicate.
In Bontact we believe that diversity is the key for paradigm shift in the traditional world of communication, our team of professionals unique backgrounds helps us create a synergetic environment where out of the box ideas come to life

Bontact Features

Customer Engagement Features

✔ Analytics

✔ Community Management

✔ Gamification

✔ Churn Management

✔ Content Syndication

✔ Live Chat

✔ Communication Management

✔ Feedback Collection

✔ Video Content

✔ Alerts / Escalation

✔ Automatic Customer Notices

✔ Customer Database

✔ Appointment Management

✔ Complaint Monitoring

✔ Customer Experience Management

✔ Automated Routing

✔ Contract Management

✔ Help Desk

✔ Alerts / Escalation

✔ Incident Management

✔ Multiple Brands/Products

✔ Automated Routing

✔ Knowledge Base

✔ Self Service Portal

✔ Community Forums

✔ Known Issue Management

✔ Surveys & Feedback

✔ Contract/SLA Management

✔ Live Chat

✔ Ticket Management

✔ Agent Scheduling

✔ Offline Form

✔ Transfers/Routing

✔ Call Me Option

✔ Persistent Chat

✔ Video Chat

✔ Co-Browsing

✔ Proactive Invitations

✔ Visitor Targeting

✔ Geo Targeting

✔ Shortcut Messages

✔ White Label Branding

✔ Knowledge Database

✔ Cataloging/Categorization

✔ Email Response Control

✔ Performance Metrics

✔ Customer Service Analytics

✔ Knowledge Management

✔ Search

✔ Customer Support Tracking

✔ Live Chat

✔ Self Service Portal

Your customer happiness is two minutes away!

or may be one, if you type fast.

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